vss55 Privacy Policy Your Information Protection

Last Updated: January 2026 | Effective Date: 1 January 2026

1 Introduction and Scope

vss55 ("we", "us", or "the platform") is a trusted online betting and casino service provider in Bangladesh. By using our website vss55.cam, you are considered to have agreed to this privacy policy.

The purpose of this privacy policy is to clearly inform you about what types of personal information we collect, how it is used, to whom it may be disclosed, and what measures we take to protect your information. We believe transparency and accountability are the foundation of a reliable service.

This policy applies to all registered users of vss55, guest visitors, and any person who interacts with our platform in any way. Our services are for those aged 21 and above only.

2 What Information We Collect

2.1 Registration Information

When creating an account, we collect the following information:

Full name (in Bengali or English)
Date of birth (for age verification)
Email address
Mobile number
Password (stored in encrypted form)
Preferred currency (Bangladeshi Taka / BDT)

2.2 Identity Verification Information (KYC)

For account verification and financial transactions, we may collect:

National ID (NID) number and photo
Passport or driving licence (where applicable)
Proof of residence
Financial account details (bKash, Nagad, Rocket, Upay numbers)

2.3 Transaction Information

Information automatically recorded at the time of each deposit and withdrawal:

Transaction amount and date-time
Payment method used
Transaction reference number
Balance change history
Bonus claim and wagering activity details

2.4 Technical and Usage Information

Information automatically collected when you visit the platform:

IP address and device type
Browser and operating system information
Cookie and session data
Pages visited and time spent
Referral source (which link you came from)

3 How Your Information Is Used

vss55 uses your personal information for the following legitimate purposes:

3.1 Service Operations

Creating and managing accounts
Processing deposits and withdrawals
Providing bonuses and promotions
Delivering customer support
Storing gaming history and statistics

3.2 Security and Safety

Preventing fraud and fraudulent activity
Detecting unauthorised use of accounts
Complying with anti-money laundering (AML) policies
Ensuring age verification and responsible gaming

3.3 Communication

Sending transaction-related notifications
Sharing promotional information with your consent
Notifying you about changes to the service
Providing technical support

3.4 Development and Analysis

Improving the platform experience
Making decisions on adding new games and features
Providing a personalised experience by understanding user preferences
Ensuring service quality

4 Cookies and Tracking Technologies

The vss55 website uses cookies and similar technologies that improve your browsing experience and help us operate our service effectively.

4.1 Cookies We Use

Essential Cookies: Required for maintaining login sessions, security tokens, and core service operations. These cannot be disabled.
Functional Cookies: Used to remember your language preferences, auto-login settings, and interface customisation.
Analytics Cookies: Used to monitor user behaviour with the aim of improving the service. Collected data is analysed in anonymised form.

4.2 Cookie Controls

You can delete or disable cookies at any time from your browser settings. Please note, however, that disabling essential cookies may cause some important parts of the service to not work correctly.

5 Sharing Information with Third Parties

vss55 never sells your personal information or leases it to third parties for commercial purposes. Information may be disclosed only in the following limited circumstances:

5.1 Service Provider Partners

Limited information may be shared with trusted partners for payment processing (bKash, Nagad, Rocket, Upay), technology infrastructure, and customer support services. These partners operate under strict confidentiality agreements and are permitted to use the information only for specified purposes.

5.2 Legal Obligations

Information may be disclosed if required to comply with a court order, regulatory authority directive, or applicable law. In such cases, we will endeavour to notify you in advance where possible, unless prohibited by law.

5.3 Security Protection

Relevant information may be shared with the appropriate authorities to prevent fraud, money laundering, or other illegal activity.

6 Data Security Measures

SSL Encryption

All data transmissions are secured with 256-bit SSL encryption, protecting your information from interception.

Firewall Protection

Advanced firewalls and intrusion detection systems keep our servers protected from cyber attacks.

Access Controls

Only authorised staff can access the relevant information. All access is logged and monitored.

Secure Backups

Regular encrypted backups ensure your information remains safe even in the event of a technical incident.

We regularly evaluate and update our security measures. Please note, however, that data transmission over the internet is not entirely risk-free. You also have a responsibility for your account security — use a strong password and do not share it with anyone.

7 Data Retention Period

vss55 retains your information only for as long as is necessary to provide the service and meet legal obligations.

Active Accounts: All information is retained for as long as the account remains active.
Inactive Accounts: If a long period has passed since your last login, we will contact you.
Financial Records: Transaction history is retained for a defined period to meet legal requirements and regulatory obligations.
KYC Documents: Verification documents are retained as required by law.
After Account Closure: Necessary information is retained for the legally required period, after which it is securely deleted.

8 Your Rights and Choices

You have the following rights regarding your personal information:

Right to Access

If you want to know what information we hold about you, please contact support.

Right to Correction

If there is incorrect or incomplete information in your account, you can request a correction.

Right to Deletion

In certain circumstances you can request that your information be deleted, except for information required to meet legal obligations.

Right to Object to Processing

You can request to opt out of promotional communications. It is not possible to stop communications related to essential services.

To exercise your rights or raise any concerns, email [email protected] or contact us via 24/7 live chat. We will respond to your request within a reasonable time.

9 Protection of Minors

vss55 services are for those aged 21 and above only. We do not knowingly collect or process the personal information of any minor.

Age verification is mandatory during the registration process. If we become aware that a minor has registered, the relevant account will be immediately closed and all collected information will be securely deleted.

If you believe a minor is using our platform, please notify us immediately at [email protected].

10 Changes to the Privacy Policy

vss55 reserves the right to amend or update this privacy policy as needed. This may be required due to service improvements, legal changes, or regulatory obligations.

For any significant changes, we will:

Update the date on this page.
Endeavour to notify registered users by email.
Display a notification on the platform where relevant.

Continuing to use the service after a change means you agree to the updated policy. We therefore recommend reviewing this page regularly.

11 Contact Us

If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. Our dedicated support team is ready to answer all your questions accurately and promptly.

Email: [email protected]

Live Chat: Support available in Bengali 24 hours, 7 days

Response Time: For email, as soon as possible on business days; instant on live chat

For more information, visit our FAQ page or read our About Us page.